Contact

Speak Directly With a Stoneaswift Dispatch Coordinator

No automated reply queues. Submissions received during business hours reach a named coordinator within four hours.

Send a Message

Logistics coordinator at a dispatch workstation with tracking dashboards

What to Include in Your Inquiry

The more detail you provide, the more specific the response — and the faster we can move to a rate.

When contacting Stoneaswift for a freight quote, providing the following information lets us prepare a detailed response on the first exchange rather than a series of follow-up questions: origin and destination (city and postal code), commodity description and HS code if known, shipment weight and dimensions or pallet count, required delivery date or acceptable transit window, any special handling requirements (temperature, fragility, stacking restrictions), and whether you require a one-time quote or are looking to establish a recurring account. Recurring account inquiries are reviewed by a senior account manager who will schedule a 20-minute discovery call within two business days. There is no obligation on either side from that initial conversation.

Contact Details

Preferred contact is email for new inquiries; phone for urgent shipment issues.

4210 Rue Saint-Patrick, Montréal QC H4E 1A6, Canada | +1 (514) 883-4720 | info@stoneaswift.online

Hours and Response Commitments

When you can reach us and what to expect.

Monday – Friday

Full dispatch and account management availability from 07:00 to 18:00. Quote requests submitted before 14:00 receive a same-day response. Requests submitted after 14:00 receive a response by 11:00 the following business day.

Saturday

Dispatch is staffed from 08:00 to 13:00 for urgent shipment inquiries and active-movement updates. New quote requests submitted on Saturday are processed first thing Monday morning.

Sunday

The office is unstaffed on Sundays. For urgent shipment situations, leave a voicemail at +1 (514) 883-4720 and a coordinator will respond within two hours of Monday's opening at 07:00.

Send Your Inquiry

Provide as much detail as you can. A coordinator will follow up within four business hours.

Ready to Start a Freight Conversation?

Use the contact form or send an email directly — whichever is easier for you.

Email Us